Gen Y is a cohort that has high levels of confidence, developed through experiences that reinforced their strengths and downplayed their areas for improvement. In the sometimes rough world of sales, however, setbacks resulting from direct feedback or rejection may last longer for Gen Ys than for their Baby Boomer colleagues. If Gen Ys don\u2019t receive on-going encouragement, obstacles they face are more likely to impact their performance and long-term engagement levels.<\/p>\n
Gen Ys are comfortable communicating their thoughts and opinions directly, having been encouraged to do so since childhood. When selling, Gen Ys are well connected to large networks of people and utilize technology as an informal approach to fostering these relationships.<\/p>\n
Gen Ys seek to develop relationships everywhere. They are more apt than Boomers to be willing to reach out to establish rapport with customers and colleagues, particularly when the environment provides:<\/p>\n
However, Gen Ys have a tendency to present ideas in the way they wish to communicate, and not necessarily in a way that will be well received by customers and leaders. In a service role, this can create an obstacle since \u00a0customers and leaders alike will expect Gen Ys to adjust to their sales and service needs, not the other way around. Often older generations perceive Gen Ys style as o very casual and occasionally unprofessional.<\/p>\n
Regardless of the organizational roles \u00a0each generation performs,, generational differences must be appreciated if organizations are to sustain future growth. It\u2019s important that Baby Boomer leaders make the first move by putting time and effort into understanding Gen Ys, who will inevitably take their place as future leader<\/p>\n
With this in mind we have identified the top 5 tips to engage future leaders:<\/p>\n
In the long term, business performance is fuelled by people. People will become even more valuable to an organization\u2019s success as we approach in some industries a labour crunch again. Canada\u2019s fuel tank of qualified people is expected to dramatically deplete in the next few years. The labour market in Canada is becoming increasingly tight in some high demand sectors.<\/p>\n
This supply and demand problem is exacerbated by these factors:<\/p>\n
While there is no magic formula to solve these challenges, organizations that are the best prepared to recruit, retain and develop Gen Ys will be able to build their future leaders faster than the competition.<\/p>\n
To keep organizations moving forward, it\u2019s important that today\u2019s leaders fully understand their organization\u2019s current and future workforce needs. Thus allowing you to identifying the right people management strategies to set up your business for success in a rapidly changing \u00a0work environment.<\/p>\n","protected":false},"excerpt":{"rendered":"
Generation Y in Sales and Service Gen Y is a cohort that has high levels of confidence, developed through experiences that reinforced their strengths and downplayed their areas for improvement. In the sometimes rough world of sales, however, setbacks resulting … Continue reading