{"id":2378,"date":"2016-09-15T10:47:04","date_gmt":"2016-09-15T14:47:04","guid":{"rendered":"http:\/\/www.ngenperformance.com\/?p=2378"},"modified":"2016-09-15T10:47:04","modified_gmt":"2016-09-15T14:47:04","slug":"the-disconnect-between-knowing-and-doing","status":"publish","type":"post","link":"https:\/\/www.ngenperformance.com\/?p=2378","title":{"rendered":"The Disconnect Between Knowing and Doing"},"content":{"rendered":"<p>This week in an advisory team session where we are developing some new content for sales leaders, we had a detailed discussion about why some managers and leaders don\u2019t execute on the things they know they need to do to be most successful and to drive performance. Often we experience a gap between knowing and doing.\u00a0 Rationally we understand the changes we need to make or want to make or are required to make, but we fall short when it\u2019s time to actually do it.\u00a0 Why?<\/p>\n<h2>Reasons We Don\u2019t Execute<\/h2>\n<p>In our group discussion we uncovered several reasons that leaders don\u2019t do what they need to do to be high performing, even when there are expectations of improvement by senior leaders.\u00a0 These obstacles include:<\/p>\n<ul>\n<li>Not understanding operationally how to implement changes<\/li>\n<li>Not being intrinsically motivated to change<\/li>\n<li>Not experiencing consequences or rewards for improving<\/li>\n<li>Fear of change<\/li>\n<li>Believing that continued success will occur with the same traditional approach<\/li>\n<li>Resistance to change<\/li>\n<li>Not self identifying with the need to improve<\/li>\n<\/ul>\n<p>When leaders lack the drive to do what is needed and expected of them, there is fundamentally a performance problem. However, many organizations are not prepared to address these issues with long standing \u2018stars\u2019 who have a great reputation in the organization.<\/p>\n<p>As departments shift from focusing on <strong><em>the what<\/em><\/strong> to <strong><em>the how<\/em><\/strong>, senior leaders are increasingly interested in evaluating not just the targets achieved (sales, profitably, revenue etc) but also if their leaders are demonstrating the right people leadership skills when achieving results.\u00a0 This shift is sending a clear message to leaders that they need to be more disciplined in how they lead their teams and can\u2019t just rest on their laurels of past performance.<\/p>\n<p>How they motivate, engage and lead their teams is as important, or more important, than the results that are achieved.<\/p>\n<h2>Tapping Into Motivation<\/h2>\n<p>The reality is that it\u2019s difficult to motivate a leader (or anyone for that matter) if they don\u2019t want to change.\u00a0 If there is not a robust performance management system or an organizational will to enforce the changes expected, then some leaders will just coast along.\u00a0 It doesn\u2019t mean they won\u2019t hit their targets or that their teams won\u2019t be high performing, but ultimately their results won\u2019t be as stellar as they could be.<\/p>\n<p>There are 2 types of motivation \u2013 intrinsic and extrinsic.<\/p>\n<p>In our book <em><a href=\"https:\/\/www.ngenperformance.com\/advanced-leadership-skills-upgrade-now\">Upgrade Now: 9 Advanced Leadership Skills<\/a><\/em> we explore the concepts of extrinsic and intrinsic motivators. At a high level, extrinsic rewards are:<\/p>\n<ul>\n<li>\u201cCarrots\u201d such as money, bonuses, trips, gifts, etc. that are used to drive performance towards a stated goal<\/li>\n<li>Based on the belief that conditional recognition is the best way to achieve results and retain employees<\/li>\n<li>Criticized for being narrow in focus and yielding only short-term results<\/li>\n<\/ul>\n<p>Intrinsic rewards are when an employee feels joy, engagement and empowerment from being able to perform in their role at a high level. Intrinsic motivation consists of 3 elements:<\/p>\n<ol>\n<li><strong>Autonomy<\/strong> \u2013 the desire to direct our own lives<\/li>\n<li><strong>Mastery<\/strong> \u2013 the desire to continually improve at something that matters<\/li>\n<li><strong>Purpose<\/strong> \u2013 to do things for a purpose this is larger than oneself<\/li>\n<\/ol>\n<p>These rewards influence employees\u2019 enjoyment, satisfaction and engagement and are intangible such as growth on the\u00a0job, self-esteem and a sense of contribution.<\/p>\n<p>Those that thrive off of extrinsic rewards (which we all do to some extent, which is why we get paid to go to work) need to receive better rewards to entice them to strive to higher levels.\u00a0 The employees and leaders that are intrinsically motivated are the ones who quickly shift from learning a new skill to implement it.\u00a0They don&#8217;t do this because they \u2018have to,\u2019 but because it will help them achieve mastery faster in the new environment; help them gain a greater sense of purpose in their work; and will create opportunities for them to be more autonomous because senior leaders will trust them.<\/p>\n<h3>How to Close the Knowing \/ Doing Gap<\/h3>\n<p>The ability to transition from knowing what to do and actually doing it separates those who thrive from those that simply just \u2018get by\u2019. The way to close the gap is to practice discipline. A disciplined approach with a clear plan for what to do, when to do it, and how to do it, is required for improvement.\u00a0 This is true for all changes and all improvements made in our professional lives and personal lives. Personally if we want to save more money, become healthier or have a better relationship with our family, we need to put a plan in place and then do what is required to be successful.\u00a0 The same is true of leadership skills. However, This can be difficult for leaders because:<\/p>\n<ul>\n<li>They are already overwhelmed with lots of tasks<\/li>\n<li>The work environment doesn\u2019t support the changes necessary<\/li>\n<li>There is a lack of time to implement new approaches<\/li>\n<li>There is resistance to delegating tasks<\/li>\n<li>They aren\u2019t measured or rewarded for executing their plan<\/li>\n<li>They don\u2019t receive the support, guidance or coaching on how to consistently execute<\/li>\n<\/ul>\n<p>In Jim Collin\u2019s book <a href=\"http:\/\/www.jimcollins.com\/books\/great-by-choice.html\" target=\"_blank\"><em>Great by Choice<\/em><\/a>, he writes about how organizations and leaders achieve discipline through a 20 mile march (or in Canada 32.19km).\u00a0 He tells the story of two explorers who were racing towards an endpoint.\u00a0 One would walk as much as he could one day but might need to rest more the next. He would also decide to wait out a bad storm on another day if he had progressed a lot the day before.\u00a0 The second explorer walked 20 miles every day, consistently, no matter what the conditions were, regardless if he felt tired or not.\u00a0 He reached the finish line first. The books states that a 20 mile march is about:<\/p>\n<p>o\u00a0\u00a0 Achieving performance markers with great consistency over a long period of time<\/p>\n<p>o\u00a0\u00a0 Having concrete, clear and rigorously pursued performance mechanisms that keep you on track<\/p>\n<p>o\u00a0\u00a0 Imposing 2 types of constraints:<\/p>\n<ul>\n<li>Unwavering commitment to high performance in difficult conditions<\/li>\n<li>Holding back in good conditions<\/li>\n<\/ul>\n<p>The benefits of this approach are it:<\/p>\n<ul>\n<li>Builds confidence that you can achieve results in adverse circumstances<\/li>\n<li>Reduces the likelihood of catastrophic results when you face turbulent times because you remain consistent<\/li>\n<li>Helps exert self-control in an out-of-control market<\/li>\n<\/ul>\n<p><em>According to Collins, \u201caccomplishing a 20 Mile March, consistently<\/em><em>\u2026builds confidence&#8230;. reinforces that we are <strong>ultimately responsible<\/strong> for improving performance. We never blame circumstance; we never blame the environment.\u201d<\/em><\/p>\n<p><em>You can watch a full book review here: <\/em><br \/>\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/ymcmgboKlDo\" frameborder=\"0\" allowfullscreen><\/iframe><\/p>\n<p>When we struggle with how to execute on what we <em>know<\/em> we should be doing as leaders, we need to identify what is holding us back, what will motivate us to make the necessary changes and then build a plan and execute on it with discipline.\u00a0 It sounds simple, but it\u2019s not\u2026but the results are worth the effort.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week in an advisory team session where we are developing some new content for sales leaders, we had a detailed discussion about why some managers and leaders don\u2019t execute on the things they know they need to do to &hellip; <a href=\"https:\/\/www.ngenperformance.com\/?p=2378\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":2379,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[58],"tags":[16,191,218],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=\/wp\/v2\/posts\/2378"}],"collection":[{"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2378"}],"version-history":[{"count":2,"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=\/wp\/v2\/posts\/2378\/revisions"}],"predecessor-version":[{"id":2381,"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=\/wp\/v2\/posts\/2378\/revisions\/2381"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=\/wp\/v2\/media\/2379"}],"wp:attachment":[{"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ngenperformance.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}