Category: Sales and Customer Service

Vlog 30 | Deltek | Different Generations – Different Approaches to Sales & Service™ | Giselle Kovary

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Vlog 29 | Camping in Ontario | Generational Differences | Customer Service | Giselle Kovary

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Vlog 18 | Millennial & Gen Z Consumers | Giselle Kovary

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Vlog 15 | Black Hawk Summit | Giselle Kovary

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Identifying the Need Behind the Need: Strategic Selling

In business development, sales reps are taught how to effectively probe. They are challenged to ask the questions that will allow them to propose the right solution to the client, rather than just proposing a cookie-cutter solution. The better reps … Continue reading

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The Power of an Engaged Employee to Deliver Outstanding Service

I recently had the opportunity to evaluate, in detail, the quality of service in the travel and hospitality industries. I got married in the US earlier this month and had to organize a destination wedding while living in Toronto. I … Continue reading

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Four Generations – Four Types of Customers: Building Strong Customer Relationships

Recognizing that Customers Can Be Traditionalists, Baby Boomers, Gen Xers and Gen Ys We recently did a session with sales representatives of a pharmaceutical company. The workshop focused on building strong relationships with customers from opening to probing to closing … Continue reading

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